Researching Rudeness: The Past, Present, and Future of the Science of Incivility
Researching Rudeness: The Past, Present, and Future of the Science of Incivility
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DOI：
10.1037/ocp0000089
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发表时间：
2017-07-01
影响因子：
5.1
通讯作者：
Nelson, Kerri
中科院分区：
文献类型：
--
作者：
Cortina, Lilia M.;Kabat-Farr, Dana;Nelson, Kerri
不文明指的是粗鲁、居高临下和排斥他人的行为，这些行为违反了工作场所的尊重规范，但在其他方面看起来很平凡。组织有时会将这些没有明显恶意的日常轻视和侮辱视为无关紧要。然而，科学已经表明，无礼是一种真实的压力源，具有真实的后果：尽管行为是微妙的，但后果却不是。我们现在知道了很多关于不文明行为有多普遍，谁成为目标，在什么条件下，以及有什么影响。本文的前半部分回顾和综合了过去15年的工作场所不礼貌研究。在后半部分，我们超越了学术机构，提出新的问题，并在新的方向推动该领域。我们还指出了一些棘手的问题，需要谨慎行事，甚至纠正方向。组织中的不文明行为现在和以往一样重要。我们的目标是激发关于不文明行为的新科学，思考它的新方法，并最终找到新的解决方案。
Incivility refers to rude, condescending, and ostracizing acts that violate workplace norms of respect, but otherwise appear mundane. Organizations sometimes dismiss these routine slights and indignities-which lack overt malice-as inconsequential. However, science has shown that incivility is a real stressor with real consequences: though the conduct is subtle, the consequences are not. We now know a great deal about how common incivility is, who gets targeted with it, under what conditions, and with what effects. The first half of this article reviews and synthesizes the last 15 years of workplace incivility research. In the second half, we look beyond that body of scholarship to pose novel questions and nudge the field in novel directions. We also point to thorny topics that call for caution, even course correction. Incivility in organizations is as important now as ever. Our goal is to motivate new science on incivility, new ways to think about it and, ultimately, new solutions.