The art of delegation: integration of the veterinary nursing assistant into New Zealand veterinary practice
The art of delegation: integration of the veterinary nursing assistant into New Zealand veterinary practice
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授权的艺术：将兽医护理助理融入新西兰兽医实践
DOI：
10.12968/vetn.2021.12.10.484
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发表时间：
2021
期刊：
影响因子：
--
通讯作者：
A. Young
中科院分区：
文献类型：
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作者：
A. Young
2016年，新西兰引入了兽医护理助理(VNAs)，作为新西兰兽医执业的一个额外级别。这项研究探索了在新西兰兽医实践中使用VNA的情况，以确定额外的人员层对患者结果、工作量管理和员工健康的影响。通过重点小组和对30名参与者的半结构化访谈，出现了三个主题，以便对联合兽医专业人员管理委员会的业务范围(SP)(AVPRC，2020年)进行评估，并制定授权准则(DG)。分析确定了授权中的薄弱过程。VNA工作人员利用的基于实践的观点支持AVPRC SP。在兽医实践中，SP和DG之间的有效沟通有助于减轻工作量压力。此外，个人执业人员关于自己和同事工作期望的讨论，以及对合同工作说明的审查，可能会进一步发展多层次实践，从而改善患者结果、团队健康和业务成功。
In 2016 veterinary nursing assistants (VNAs) were introduced as an additional tier to New Zealand veterinary practice. This study explores the utilisation of VNAs in New Zealand veterinary practices to ascertain the impact of an additional staffing layer to patient outcomes, workload management and staff wellness. Through focus groups and semi-structured interviews with 30 participants, three themes emerged allowing evaluation of the Allied Veterinary Professionals Regulatory Council (AVPRC) Scope of Practice (SP) (AVPRC, 2020) and development of delegation guidelines (DG). Analysis identified weak processes in delegation. The practice-based perspectives of VNA staff utilisation supports the AVPRC SP. Effective communication of the SP and DG for veterinary practice utilisation could contribute to reducing workload pressure. Additionally, individual practice staff discussions regarding own and colleague job expectations, along with review of contractual job descriptions, could further evolution of multi-tiered practices leading to improved patient outcomes, team wellness and business success.