The role of individual, interpersonal, and organizational factors in mitigating burnout among elderly Chinese volunteers
The role of individual, interpersonal, and organizational factors in mitigating burnout among elderly Chinese volunteers
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DOI：
10.1002/gps.922
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发表时间：
2003-09-01
影响因子：
4
通讯作者：
Tang, CSK
中科院分区：
文献类型：
--
作者：
Yan, ECW;Tang, CSK
目的探讨个体因素、人际因素和组织因素在缓解香港老年志愿者工作倦怠中的作用。方法对295名香港老年志愿者进行个体化访谈，了解其人口学特征、志愿服务经历、身体健康状况、一般自我效能感、社会支持、志愿工作满意度和感知收益以及工作倦怠症状。探索性因素分析首先进行，以确定潜在的维度倦怠的经验。然后进行相关分析，以探讨主要变量之间的关联。结果老年志愿者工作倦怠存在个人成就感缺失和情感耗竭两个因素结构，人口统计学、个人因素、人际因素和组织因素对个人成就感缺失有显著预测作用。特别是，个人成就最好的预测志愿工作服务和高水平的自我效能感，工作满意度，和感知的好处的持续时间长。对于情绪耗竭，只有人口统计学和个人因素是显着的预测因子。一个低水平的情绪耗竭是最好的预测年龄较大，志愿工作经验的持续时间短，健康状况良好。结论倦怠的经验是明显的老年中国志愿者。倦怠的情感和认知成分有不同的预测因子。研究结果对减轻老年志愿者的倦怠症状具有重要意义。版权所有（C）2003约翰威利父子有限公司。
Objective This study examined the role of individual, interpersonal, and organizational factors in mitigating burnout among elderly Chinese volunteers in Hong Kong.Methods A total of 295 elderly Chinese volunteers were individually interviewed on their demographic characteristics, voluntary service experience, physical health status, general self-efficacy, social support, satisfaction and perceived benefit from volunteer work, and burnout symptoms. Exploratory factor analysis was first performed to determine the underlying dimensions of burnout experience. Correlation analyses were then conducted to explore associations among major variables. Hierarchical regression analyses were also performed to unearth the relative contribution of various factors in predicting burnout among elderly volunteers.Results A two-factor structure of burnout, namely lack of personal accomplishment and emotional depletion, was found. Demographics, individual, interpersonal, and organizational factors were significant predictors of lack of personal accomplishment. In particular, personal accomplishment was best predicted by a long duration of voluntary work service and high levels of self-efficacy, work satisfaction, and perceived benefit. For emotional depletion, only demographics and individual factors were significant predictors. A low level of emotional depletion was best predicted by older age, a short duration of voluntary work experience, and good health.Conclusions Burnout experience was evident among elderly Chinese volunteers. There were different predictors of affective and cognitive components of burnout. Findings have significant implications to attenuate burnout symptoms among elderly volunteers. Copyright (C) 2003 John Wiley Sons, Ltd.