Social interaction moderates human-robot trust-reliance relationship and improves stress coping
Social interaction moderates human-robot trust-reliance relationship and improves stress coping
复制标题
社交互动调节人机信任依赖关系并改善压力应对
DOI：
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发表时间：
2016
期刊：
影响因子：
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通讯作者：
S. Rivers
中科院分区：
文献类型：
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作者：
Monika Lohani;C. Stokes;Marissa McCoy;Christopher A. Bailey;S. Rivers
以前的非社会性人机交互工作没有发现信任和依赖之间的联系[1]。当前的研究验证了这样一个问题：社会互动能否调节信任-依赖关系？人机交互可以共享与人类之间的社交和情感交互类似的特征。我们研究了社会和情感的人机交互如何调节信任-依赖关系，并影响感知的压力应对能力。在实验条件下，社会和情感的互动被用来引导参与者和虚拟机器人之间的对话，以促进团队建设。在匹配的控制条件下，相互作用是以信息为中心的，没有社会或情感的相互作用。我们发现，社会互动缓和的信任依赖的效果，更高的信任导致更大的依赖机器人。实验条件也有较高的知觉压力应对能力。这些发现有助于现有的文献，并表明与机器人队友建立更深层次的社交和情感互动可以促进人类与机器人的伙伴关系。
Previous work with non-social human-robot interaction has found no links between trust and reliance [1]. The current study tested the question: Can social interactions moderate trust-reliance relationship? Human-robot interactions may share similar characteristics to social and emotional interactions between humans. We investigated how social and emotional human-robot interactions moderate the trust-reliance relationship and impacts perceived stress coping abilities. In the experimental condition, social and emotional interactions were used to guide the dialogue between a participant and a virtual robot in order to promote team building. In the matched control condition, the interactions were information-focused, without social or emotional interaction. We show that social interaction moderated the effect of trust on reliance such that higher trust led to greater reliance on the robot. The experimental condition also had higher perceived stress coping abilities. These findings contribute to the existing literature and suggest that creating deeper social and emotional interactions with a robot teammate can facilitate human-robot partnership.