Navigating conflict: The role of mediation in healthcare disputes
Navigating conflict: The role of mediation in healthcare disputes
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DOI：
10.1177/14777509231196699
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发表时间：
2023-08
期刊：
影响因子：
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通讯作者：
Jaime Lindsey;M. Doyle;Katarzyna Wazynska-Finck
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文献类型：
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作者：
Jaime Lindsey;M. Doyle;Katarzyna Wazynska-Finck
在医疗保健环境中导航冲突对所有相关方来说都是具有挑战性的。在这里，我们分析了有关向患者提供医疗保健的争议，特别是探讨如何使用调解来解决医疗保健专业人员可能与患者本人或患者家属就医疗保健是否符合患者的最佳利益存在分歧的争议。尽管担心在病人的最大利益上妥协，但各方往往有空间走到一起，思考如何以所有人都能接受的方式解决争端。正是在这个领域，调解可以介入。我们在这篇文章中阐述了调解的潜在好处和风险，并认为有必要在医疗纠纷中使用调解的更清晰，经验证据。
Navigating conflict in healthcare settings can be challenging for all parties involved. Here, we analyse disputes about the provision of healthcare to patients, specifically exploring how mediation might be used to resolve disputes where healthcare professionals may disagree with the patient themselves or the patient's family about what healthcare is in the patient's best interests. Despite concerns about compromise over the patient's best interests, there is often room for the parties to come together and think about how the dispute might be resolved in a way that is acceptable to all. It is in this space where mediation might step in. We set out the potential benefits and risks of mediation in this article, and argue that there is a need for clearer, empirically grounded evidence on the use of mediation in healthcare disputes.