An end-user's perspective on activity-based office concepts
An end-user's perspective on activity-based office concepts
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DOI：
10.1108/14630011111136830
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发表时间：
2011-01-01
影响因子：
2.3
通讯作者：
Janssen, Ingrid
中科院分区：
文献类型：
--
作者：
Appel-Meulenbroek, Rianne;Groenen, Peter;Janssen, Ingrid
目的-现代办公室以活动为基础的办公室概念旨在通过刺激互动和沟通来提高生产力，同时保持员工满意度并降低住宿成本。虽然一些研究已经开始了解附加值，但仍然需要关于办公室设计、其意图和实施后的实际使用之间关系的可靠数据。本文的目的是解决这个问题。设计/方法/方式-一个基于活动的办公室概念的有效性进行了评估研究，以获得更多的洞察力，在他们的使用。这项研究包括工作场所设计的相关文献，结合观察和调查的182个最终用户从四个不同的服务组织在荷兰的结果-这些案例研究的结果强调了一些已知的优点和缺点的活动为基础的办公室概念，并提供洞察力的重要性，在几个物理，社会和心理方面的办公环境中员工的选择行为。这项研究表明，办公室的概念并不总是按预期使用，这可能导致生产力的损失，疾病和不满。人们的个人偏好似乎对某些类型的工作场所的使用比某些工作站设施有更大的影响，尽管人体工程学和IT设备和系统预计在任何地方都令人满意。误用的概念往往是后果的关键设计（过程）faults.Originality/值-本研究的独创性在于结合研究方案的要求，问卷调查和最重要的是在一个安静的时期观察，提供新的信息选择行为。
Purpose - The activity-based office concept of the modern office is set to increase productivity through the stimulation of interaction and communication while retaining employee satisfaction and reducing the accommodation costs. Although some research has gone into understanding the added value, there is still a need for sound data on the relationship between office design, its intentions and the actual use after implementation. The purpose of this paper is to address this issue.Design/methodology/approach - An evaluative study on the effectiveness of activity-based office concepts was carried out to gain more insight in their use. The study included relevant literature on workplace design, combined with an observation and a survey of 182 end-users from four different service organizations in The Netherlands.Findings - The findings from these case studies underline some known benefits and disadvantages of activity-based office concepts, and provide insight in the importance of several physical, social and mental aspects of the office environment in employee choice behavior. This study shows that the office concept is not always used as intended what could result in a loss in productivity, illness and dissatisfaction. People's personal preferences seem to have a bigger effect on the use of certain types of workplaces than some workstation facilities, although ergonomics and IT equipment and systems are expected to be satisfactory everywhere. Misusage of the concept is often the consequence of critical design (process) failures.Originality/value - The originality of this research lies in the combination of studying the program of requirements, a questionnaire and most of all the observation in a quiet period, providing new information on choice behavior.