"I can't get round" Recruiting Assistance in Mobile Robotic Telepresence
"I can't get round" Recruiting Assistance in Mobile Robotic Telepresence
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“我绕不过去”移动机器人远程呈现招聘协助
DOI：
10.1145/3432947
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发表时间：
2021
影响因子：
--
通讯作者：
Boudouraki A
中科院分区：
文献类型：
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作者：
Boudouraki A
通过视听通信和可控的物理实施例，移动机器人远程呈现（MRP）系统旨在支持给定环境中远程和本地成员之间增强的协作。但 MRP 系统也使远程用户经常依赖本地合作伙伴的帮助。获得或“招募”此类帮助可以通过各种明确的口头和具体行动来完成。在本文中，我们研究了这种招募是如何在从实验中提取的视频数据中发生的，其中一对参与者（一个本地，一个远程）执行定时搜索任务。我们发现隐性招聘方法很普遍，并概述了由于 MRP 设计中内置的沟通不对称而出现的有效招聘的障碍。在远程工作变得普遍的未来，通过 MRP 等远程工作技术提供的帮助需要在基本交互层面上进行仔细检查，同时考虑到沟通不对称在此类技术的日常使用中如何发挥作用。
Via audiovisual communications and a controllable physical embodiment, Mobile Robotic telePresence (MRP) systems aim to support enhanced collaboration between remote and local members of a given setting. But MRP systems also put the remote user in positions where they frequently rely on the help of local partners. Getting or 'recruiting' such help can be done with various verbal and embodied actions ranging in explicitness. In this paper, we look at how such recruitment occurs in video data drawn from an experiment where pairs of participants (one local, one remote) performed a timed searching task. We find a prevalence of implicit recruitment methods and outline obstacles to effective recruitment that emerge due to communicative asymmetries that are built into MRP design. In a future where remote work becomes widespread, assistance through remote work technology like MRPs needs close examination at a fundamental interactional level, taking into account how communicative asymmetries are at play in everyday use of such technologies.