Global Sentiments Surrounding the COVID-19 Pandemic on Twitter: Analysis of Twitter Trends.
Global Sentiments Surrounding the COVID-19 Pandemic on Twitter: Analysis of Twitter Trends.
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DOI：
10.2196/19447
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发表时间：
2020-05-22
影响因子：
8.5
通讯作者：
Yang, Yinping
中科院分区：
文献类型：
--
作者：
Lwin, May Oo;Lu, Jiahui;Yang, Yinping
背景技术背景：随着世界卫生组织的大流行宣言和政府发起的对抗冠状病毒疾病的行动，（COVID-19），围绕COVID-19的情绪迅速演变。目的：本研究旨在研究COVID-19大流行期间四种情绪-恐惧，愤怒，悲伤和喜悦-的全球趋势以及这些情绪背后的叙述。方法：在2020年1月28日至4月9日COVID-19爆发的早期阶段，收集了超过2000万条社交媒体Twitter帖子，使用“武汉”，“冠状病毒”，“nCov”和“covid”作为搜索关键字。在疫情期间，公众情绪从恐惧强烈转变为愤怒，同时悲伤和喜悦也浮出水面。来自单词云的发现表明，对COVID-19检测和医疗用品短缺的担忧成为越来越广泛的讨论点。愤怒情绪从疫情初期的仇外情绪，转变为围绕“待在家里”通知的讨论。悲伤的主题是失去朋友和家人，而与快乐相关的主题包括感谢和健康的话语。结论：总体而言，全球COVID-19情绪在短短几周内迅速演变。研究结果表明，围绕COVID-19大流行的共同公共痛苦经历的情绪驱动的集体问题正在发展，包括大规模的社会孤立和人命损失。负面情绪所表明的社会关注的稳步上升需要通过补充定期的危机沟通与旨在平衡公众心理健康的战略公共卫生沟通来监测和控制。
BACKGROUND: With the World Health Organization's pandemic declaration and government-initiated actions against coronavirus disease (COVID-19), sentiments surrounding COVID-19 have evolved rapidly.OBJECTIVE: This study aimed to examine worldwide trends of four emotions-fear, anger, sadness, and joy-and the narratives underlying those emotions during the COVID-19 pandemic.METHODS: Over 20 million social media twitter posts made during the early phases of the COVID-19 outbreak from January 28 to April 9, 2020, were collected using "wuhan," "corona," "nCov," and "covid" as search keywords.RESULTS: Public emotions shifted strongly from fear to anger over the course of the pandemic, while sadness and joy also surfaced. Findings from word clouds suggest that fears around shortages of COVID-19 tests and medical supplies became increasingly widespread discussion points. Anger shifted from xenophobia at the beginning of the pandemic to discourse around the stay-at-home notices. Sadness was highlighted by the topics of losing friends and family members, while topics related to joy included words of gratitude and good health.CONCLUSIONS: Overall, global COVID-19 sentiments have shown rapid evolutions within just the span of a few weeks. Findings suggest that emotion-driven collective issues around shared public distress experiences of the COVID-19 pandemic are developing and include large-scale social isolation and the loss of human lives. The steady rise of societal concerns indicated by negative emotions needs to be monitored and controlled by complementing regular crisis communication with strategic public health communication that aims to balance public psychological wellbeing.