Attitudes and Practices Regarding Responsible Beverage Service: Focus Group Discussions With Bar and Restaurant Management and Staff.
Attitudes and Practices Regarding Responsible Beverage Service: Focus Group Discussions With Bar and Restaurant Management and Staff.
复制标题
DOI：
10.1177/0047237918790550
复制
发表时间：
2017-09
影响因子：
0.8
通讯作者：
Toomey TL
中科院分区：
文献类型：
--
作者：
Ecklund AM;Nederhoff DM;Hunt SL;Horvath KJ;Nelson TF;Plum JE;Toomey TL
酒吧和餐馆的员工和管理人员是确保负责任的饮料服务（RBS）和防止向醉酒的顾客提供过量酒精服务的关键人物。我们与酒吧和餐馆的管理层和员工就负责任的饮料服务（RBS）进行了6次焦点小组讨论（N=42）。我们将这些当前讨论的结果与20世纪90年代进行的焦点小组讨论的结果进行了比较。与早期的焦点小组讨论相比，我们发现许多管理人员和工作人员都有苏格兰皇家银行培训计划的经验，机构通常有书面的酒精服务政策，管理人员和工作人员认为，为未成年人提供服务更有可能面临执法后果。管理人员和服务员也对过度提供酒精饮料表示了更大的关注，但与1990年代焦点小组的参与者相比，他们对过度提供酒精饮料的潜在法律后果没有更大的关注。这项研究的结果可以为解决酒精过度服务的培训和执法方法提供信息。
Staff and management of bars and restaurants are the key players in assuring responsible beverage service (RBS) and preventing the over service of alcohol to intoxicated patrons. We conducted six focus group discussions (N=42) with management and staff from bars and restaurants about responsible beverage service (RBS). We compared findings from these current discussions to results of focus group discussions conducted in the 1990’s. In comparison to the earlier focus group discussions, we found that many managers and staff members had experience with RBS training programs, establishments generally had written alcohol service policies, and managers and staff members perceived greater likelihood of facing consequences from law enforcement for serving underage youth. Managers and servers also expressed greater concern about over service of alcohol, but did not report greater concern about potential legal consequences for over service of alcohol than participants from the 1990’s focus groups. Results of this study can inform training and enforcement approaches to addressing over service of alcohol.