When conventions collide: the tensions of instant messaging attributed
When conventions collide: the tensions of instant messaging attributed
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当惯例发生冲突时：即时通讯的紧张局势归因于
DOI：
10.1145/503376.503410
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发表时间：
2002
期刊：
影响因子：
--
通讯作者：
Elizabeth D. Mynatt
中科院分区：
文献类型：
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作者：
A. Voida;W. Newstetter;Elizabeth D. Mynatt
我们讨论了在大学研究实验室环境中对即时通讯使用的观察、访谈和文本分析的发现。我们提出了一种方法来描述弥漫在即时通讯文本中的紧张关系，并暴露了口头和书面交流惯例之间的冲突。有了这种方法，我们建议为探索即时消息传递客户机中的潜在设计选择提供设计空间。最后，我们建议对交流惯例进行分析，作为一个富有成效的镜头，通过它，设计师可以预测或规避新兴的计算机媒介通信技术中的设计紧张
We discuss findings from observation, interviews, and textual analysis of instant messaging use in a university research lab setting. We propose a method for characterizing the tensions that permeate instant messaging texts and that expose the collision between conventions of verbal and written communication. Given this method, we suggest a design space for exploring potential design choices in instant messaging clients. Finally, we recommend an analysis of communicative conventions as a fruitful lens through which designers might anticipate or circumvent design tensions in emergent computer-mediated communication technologies