Factors Influencing Products ’ Knowledge of Islamic Banking Employees
Factors Influencing Products ’ Knowledge of Islamic Banking Employees
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影响伊斯兰银行员工产品认知度的因素
DOI：
10.15640/jisc.v3n1a4
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发表时间：
2015
期刊：
影响因子：
--
通讯作者：
A. Hamed
中科院分区：
文献类型：
--
作者：
Tengku Wasimah Raja Harun;Rosemaliza Ab Rashid;A. Hamed
本文旨在探讨伊斯兰银行员工的基本原则，宗教信仰，感知，培训和产品知识的关系。已采用调查方法调查伊斯兰银行员工对产品的了解。本研究的数据是通过结构化的问卷调查，这是由150名工作人员在马来西亚北方经营的伊斯兰银行完成。然后使用SPSS软件对数据进行定量分析。研究结果表明，产品知识与培训、宗教信仰和感知的潜在原则之间存在高度显著的正相关。然而，进一步的分析表明，只有基本原则和培训对伊斯兰银行雇员的产品知识产生了重大和积极的影响。结果表明，伊斯兰银行业的管理层需要向其员工灌输伊斯兰知识。可以向伊斯兰银行业雇员提供课程和培训计划，以灌输实践伊斯兰银行产品的技能。此外，定期举办研讨会和讲习班也有助于实现这些目标。该文件报告了一个新的发现领域的产品知识的伊斯兰银行雇员。有效的结构已经在这项研究中开发和一个新的变量，即伊斯兰知识的基本原则被利用，它被发现对产品知识的显着影响。关键词产品知识，产品和服务，伊斯兰银行，伊斯兰银行原则，伊斯兰银行员工
This paper aims to examine the relationship of underlying principles, religiosity, perception, training and products’ knowledge of Islamic banking employees. A survey approach has been adopted to investigateproducts’ knowledge of Islamic Banking employees. The data for this study are collected via structured questionnaires which are completed by 150 staff of Islamic banking operated in northern part of Malaysia. The data are then quantitatively analyzed using SPSS program. The findings show a high significantly positive correlation between product knowledge andunderlying principles followed by training, religiosity and perception. However, further analysis revealed only underlying principles and training give a significant and positive impact on product knowledge of Islamic banking employees. The result implied that the management side of Islamic banking sector need to inculcate their staff with Islamic knowledge. Courses and training programs can be offered to Islamic banking employees to instilling skill in practicing Islamic banking products. Besides, regular seminars and workshops are also can help in achieving these aims. The paper reports a new finding on the area of product knowledge of Islamic banking employees. Valid constructs had been developed in this study and a new variable i.e. underlying principles of Islamic knowledge was utilized and it was found significant influence on product knowledge. KeywordsProductKnowledge, Product and Services, Islamic Banks, Islamic Banking Principles, Islamic Banks Employees