Ethnography goes online: towards a user-centred methodology to research interpersonal communication on the internet
Ethnography goes online: towards a user-centred methodology to research interpersonal communication on the internet
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DOI：
10.1177/1468794111413368
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发表时间：
2011-12-01
影响因子：
3.6
通讯作者：
Beneito-Montagut, Roser
中科院分区：
文献类型：
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作者：
Beneito-Montagut, Roser
民族志研究越来越关注互联网如何在我们的日常生活中运作。本文试图提供一个方法论的贡献，在线交流和探索的初步经验数据产生这种方法。这篇文章呼吁一个规范，如何民族志可以适当地应用于在线关系的研究。它从真实的与虚拟的二分法出发，提供了一种以用户为中心的方法来研究互联网上的人际传播。它建议使用三个主要战略来赞扬在线使用的特点：多地点，在线和离线，以及灵活和多媒体的数据收集方法。这种方法有助于对社会信息和通信技术在社会日常生活中的运作方式进行全面分析。它涉及的问题，定义的设置在线研究，并提出了一个扩展的民族志。文章详细说明了这种方法的研究人际交往和情绪在线。它是通过利用一项关于互联网上日常生活和情绪的研究中产生的经验数据来做到这一点的。还将讨论与这种方法有关的认识问题。总的来说，例证表明，这里提出的方法能够捕捉互联网的使用和理解。
Ethnographic research is increasingly concerned with how the internet operates within our everyday life. This article attempts to offer a methodological contribution of online communication and an exploration of initial empirical data generated with this methodology. The article calls for a specification of how ethnography can be applied appropriately to the study of relationships online. It departs from the real versus virtual dichotomy, offering a user-centred methodology to study interpersonal communications on the internet. It suggests the use of three main strategies to pay tribute to the characteristics of uses online: multi-situated, online and offline, and flexible and multimedia data collection methods. This approach facilitates a holistic analysis of the way in which social information and communication technologies operate within society in everyday life. It deals with the problem of defining the setting of research online and proposes an expanded ethnography. The article specifies details of this methodology for research into interpersonal communications and emotions online. It does so by drawing on empirical data generated in a study on everyday life and emotions on the internet. Epistemic questions related to this methodological approach will also be discussed. Overall, the exemplification suggests that the methodological approach proposed here is able to capture the uses and understandings of the internet.