TOTAL QUALITY MANAGEMENT IN THE SUPPLY CHAIN : WHAT IS ITS IMPACT ON PERFORMANCE?
TOTAL QUALITY MANAGEMENT IN THE SUPPLY CHAIN : WHAT IS ITS IMPACT ON PERFORMANCE?
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DOI：
10.1080/002075497195209
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发表时间：
1997
影响因子：
9.2
通讯作者：
L. Forker;D. Méndez;J. Hershauer
中科院分区：
文献类型：
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作者：
L. Forker;D. Méndez;J. Hershauer
最近对质量管理的实证研究得出了关于质量管理与绩效之间显着正相关关系的好坏参半的结果。通过结合非线性（DEA）和线性（回归）分析，我们证明全面质量管理实践与绩效相关。我们使用客观（非自我报告）的质量绩效数据建立这种关系。我们相信这是第一项使用第三方收集的客观质量数据的研究。我们的研究结果应该鼓励制造商继续在整个供应链中推广全面质量管理实践；某些做法确实会带来更好的表现。
Recent empirical studies of quality management have led to mixed findings regarding a significant positive relationship with performance. By combining nonlinear (DEA) and linear (regression) analyses, we demonstrate that TQM practices are related to performance. We establish this relationshp using objective (not self-reported) quality performance data. We believe that this is the first study to use objective quality data collected by a third party. Our findings should encourage manufacturers to continue promoting TQM practices throughout the supply chain; certain practices do lead to better performance.