Unpacking the impacts of social media upon crisis communication and city evacuation
Unpacking the impacts of social media upon crisis communication and city evacuation
复制标题
揭示社交媒体对危机沟通和城市疏散的影响
DOI：
--
复制
发表时间：
2015
期刊：
影响因子：
--
通讯作者：
Doreen A. K. Agyei
中科院分区：
文献类型：
--
作者：
L. Branicki;Doreen A. K. Agyei
在英国的国家安全战略中，有人认为网络，包括那些由社交网络技术推动的网络，可能会对安全产生影响，因为各种各样的想法很容易扩散(2010，第16页)。如本章所述。在“城市疏散：他们的方法和跨学科方法的必要性”一文中，危机沟通是有效管理大规模疏散的一个重要方面。因此，本章考察了这种新的“大量联系”在疏散背景下的含义。它使用了来自英国三个高度不同的城市地点的数据，以检查社交网络技术对官方(即第一响应者、地方当局或国家政府主导)紧急通信战略的影响。本章具体阐述了两个相互关联的结论：官方危机传播的机会和威胁来自社交网络技术的引入和采用，以及政府、传统媒体和公民之间危机信息交流的重新配置。本章最后提出了一系列政策和实践建议，重点是改进疏散方面的沟通战略。
In the UK National Security Strategy it was argued that networks, including those facilitated by social networking technologies, could impact upon security as a wide range of ideas could easily proliferate (2010, p. 16). As indicated in Chap. “ City Evacuations: their pedagogy and the need for an inter-disciplinary approach”, crisis communication is a vital aspect of effectively managing large-scale evacuations. This chapter therefore examines the implications of this new ‘mass of connections’ in the context of evacuation. It draws upon data from three highly varied UK city locations in order to examine the impact of social networking technologies upon official (i.e. first responder, local authority or national government led) emergency communication strategies. The chapter specifically addresses two inter-related findings: the opportunities for and threats to official crisis communication that emerge from the introduction and uptake of social networking technologies and the re-configuration of crisis information exchange between government, traditional media and citizens. The chapter concludes by offering a range of policy and practice recommendations focused upon improving communication strategies in the context of evacuation.