Veteran Critical Theory as a Lens to Understand Veterans' Needs and Support on Social Media
Veteran Critical Theory as a Lens to Understand Veterans' Needs and Support on Social Media
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DOI：
10.1145/3512980
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发表时间：
2022-03
影响因子：
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通讯作者：
Jiawei Zhou;Koustuv Saha;Irene Michelle Lopez Carron;Dong Whi Yoo;Catherine Deeter;M. Choudhury;R. Arriaga
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文献类型：
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作者：
Jiawei Zhou;Koustuv Saha;Irene Michelle Lopez Carron;Dong Whi Yoo;Catherine Deeter;M. Choudhury;R. Arriaga
退伍军人是一个独特的边缘化群体，面临着多重脆弱性。目前对退伍军人需求和支持的评估主要来自研究人员提示指导下的第一人称描述。社交媒体平台不仅使退伍军人能够相互联系，而且还可以自我披露经历并寻求支持。本文探讨了差距，在我们的理解退伍军人的需求和他们自己的支持动态检查自我发起和生态有效的自我表达。特别是，我们采用退伍军人批判理论（VCT）对Reddit退伍军人社区进行计算研究。使用主题建模，我们发现在subreddit中，具有良好意图的退伍军人友好手势可能不受欢迎。采用迁移学习方法，我们发现这个社区有更多的信息和情感支持行为比一般的在线社区和更高的流行率的信息支持比情感支持。最后，对支持动态的研究揭示了与以前在军事文化和社交媒体方面的学术研究的一些对比。我们发现，积极的语言和作者平台任期与帖子收到回复和回复获得选票呈负相关，而反映个人披露的回复往往会获得更多选票。通过VCT的透镜，我们讨论了在线社区如何帮助发现退伍军人的需求，并提供更有效的社会支持。
Veterans are a unique marginalized group facing multiple vulnerabilities. Current assessments of veteran needs and support largely come from first-person accounts guided by researchers' prompts. Social media platforms not only enable veterans to connect with each other, but also to self-disclose experiences and seek support. This paper addresses the gap in our understanding of veteran needs and their own support dynamics by examining self-initiated and ecologically-valid self-expressions. In particular, we adopt the Veteran Critical Theory (VCT) to conduct a computational study on the Reddit community of veterans. Using topic modeling, we find veteran-friendly gestures with good intentions might not be appreciated in the subreddit. By employing transfer learning methodologies, we find this community has more informational and emotional support behaviors than general online communities and a higher prevalence of informational support than emotional support. Lastly, an examination of support dynamics reveals some contrasts to previous scholarship in military culture and social media. We discover that positive language and author platform tenure have negative relations with posts receiving replies and replies getting votes, and that replies reflecting personal disclosures tend to get more votes. Through the lens of VCT, we discuss how online communities can help uncover veterans' needs and provide more effective social support.