Invisible emotion: information and interaction in an emergency room
Invisible emotion: information and interaction in an emergency room
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看不见的情感：急诊室的信息和互动
DOI：
10.1145/1718918.1718975
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发表时间：
2010
影响因子：
1.8
通讯作者：
M. Rosson
中科院分区：
文献类型：
--
作者：
Helena M. Mentis;M. Reddy;M. Rosson
情感是工作中一个经常被忽视的方面，因为它们没有被纳入正式的工作模式。然而，它们继续提供关键信息，并成为丰富的行动社会背景的一部分。以下研究聚焦于特定工作环境——急诊室——中的情感表达，强调情感是如何被使用的，为什么在工作中是不可见的，以及它如何通过变通方法持续存在。这些变通方法为社会技术系统的设计提供了方向，以继续支持不可见情感的表达。
Emotions are an often overlooked aspect of work since they are not included in formal work models. However, they continue provide critical information as well as be part of a rich social context for action. The following study focuses on the expression of emotions within the context of a particular work environment -- an emergency room -- and high-lights how it is used, why it is invisible in the work, and how it continues to persist through workarounds. These workarounds provide indications towards the design of so-ciotechnical systems to continue to support the expression of invisible emotions.