Core competency skills for technical communicators
Core competency skills for technical communicators
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技术传播者的核心能力
DOI：
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发表时间：
2008
期刊：
影响因子：
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通讯作者：
D. Cunningham
中科院分区：
文献类型：
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作者：
D. Cunningham
如果没有许可或认证来衡量计划的有效性，确定教育过程中需要加强的方面，以满足新毕业生扩大的能力需求，可能是困难的。有效的劳动力需要持续重新评估基本的工作能力，并将适用的内容纳入计划课程。然而，有效的定量测量程序评估往往是有限的，不一致的应用。关于哪些能力是重要的以及这些能力在各种工作环境中有多大用处的经验数据正在增加。除了有限的多学科知识外，研究表明，技术沟通毕业生在基本业务运营，业务规划，项目管理和解决问题的技能方面没有足够的基础。然而，研究显然没有评估所确定的核心能力的主要效用。如果不考虑在一组定义的核心能力的优势偏好，制定一个最佳的战略，以解决当前的资产和程序课程中的缺陷是困难的。本文讨论了试图确定和建立一套从业人员的核心能力技能。它建议使用博弈论的应用程序来评估计划的有效性，并作出更好的战略决策，提高现有的课程和教学重点。为了说明这种方法的潜在好处，一个示例业务案例。基于显著的信念评估和价值优势的分析，电信系统制造商成功地重新定向纠正措施，导致客户对产品文档质量的看法显着改善。
Without licensing or certification to measure program effectiveness, identifying aspects of the educational process that need bolstering to meet the expanded competency needs of new graduates can be difficult. An effective workforce requires persistent reassessment of essential work competencies and incorporation of applicable content into program curricula. Yet effective quantitative measurements for program assessment are often limited and inconsistently applied. The body of empirical data about which competencies are important and how useful these competencies are in various work settings is increasing. In addition to limited multi-disciplinary knowledge, research suggests technical communication graduates are not adequately grounded in basic business operations, business planning, project management, and problem-solving skills. Yet research has apparently not assessed the cardinal utility of core competencies identified. Without considering strength preferences within a defined set of core competencies, developing an optimum strategy to address current assets and deficiencies within program curriculum is difficult at best. This paper discusses attempts to identify and establish a set of core competency skills for practitioners. It proposes use of game theory applications to assess program effectiveness and to make better strategic decisions about enhancing existing curricula and pedagogical emphases. To illustrate potential benefits of this approach, an example business case is presented. Based on analysis of salient belief evaluations and value strengths, a telecommunication system manufacturer successfully redirected corrective efforts, resulting in significant improvements in customer perceptions regarding product documentation quality.