Dialog in the RAILTEL telephone-based system
Dialog in the RAILTEL telephone-based system
复制标题
RAILTE 基于电话的系统中的对话
DOI：
10.1109/icslp.1996.607176
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发表时间：
1996
期刊：
影响因子：
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通讯作者：
L. Lamel
中科院分区：
文献类型：
--
作者：
S. Bennacef;L. Devillers;S. Rosset;L. Lamel
对话管理在基于电话的服务中特别重要。在本文中，我们描述了我们最近在LIMSI RAILTEL系统中用于访问铁路旅行信息的对话管理和自然语言生成方面的活动。LEMLAP项目RAILTEL的目的是评估交互式电话信息服务的口语技术的能力。由于所有的交互都是通过电话进行的，因此口头对话管理和响应生成是整个系统设计和可用性的重要方面。对每个对话进行分析以确定任何错误的来源（语音识别、理解、信息检索、处理或对话管理）。分析了从RAILTEL现场试验中获得的100个对话，其中天真的受试者访问时间表信息。
Dialog management is of particular importance in telephone-based services. In this paper we describe our recent activities in dialog management and natural language generation in the LIMSI RAILTEL system for access to rail travel information. The aim of LEMLAP project RAILTEL was to assess the capabilities of spoken language technology for interactive telephone information services. Because all interaction is over the telephone, oral dialog management and response generation are very important aspects of the overall system design and usability. Each dialog is analysed to determine the source of any errors (speech recognition, understanding, information retreival, processing or dialog management). An analysis is provided for 100 dialogs taken from the RAILTEL field trials with naive subjects accessing timetable information.