Local emergency management's use of social media during disasters: a case study of Hurricane Irma
Local emergency management's use of social media during disasters: a case study of Hurricane Irma
复制标题
当地应急管理部门在灾害期间对社交媒体的使用：飓风艾尔玛的案例研究
DOI：
10.1111/disa.12544
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发表时间：
2022
期刊：
影响因子：
3.2
通讯作者：
Knox, Claire Connolly
中科院分区：
文献类型：
--
作者：
Knox, Claire Connolly
过去 20 年来，政府在应急管理的各个阶段，特别是在灾害期间，对社交媒体的使用急剧增加。然而，美国地方政府层面的实施仍然杂乱无章。随着技术和社交媒体作用的发展，仍然需要了解灾难时期社交媒体使用的社会技术方面。这项研究通过提出以下问题为不断增长的社交媒体文献做出了贡献：仍然存在哪些挑战以及地方政府正在将哪些经验教训制度化？对县、州和联邦政府关于飓风艾尔玛（2017 年 9 月）的 26 份行动报告进行定性分析，并进行了四小时的焦点小组会议，揭示了主导和次主导主题，包括：推/拉信息；能力和技术问题；消息传递不一致；单向与双向通信；消息的时间安排；和数据收集。本文最后讨论了经验教训、仍然存在的挑战、组织学习的证据以及对未来研究的建议。
Governments' use of social media during all phases of emergency management, especially during disasters, has increased dramatically in the past 20 years. Yet, implementation at the local government level in the United States remains haphazard. As technology and the role of social media evolve, there persists a need to understand the socio‐technical aspects of social media's employment in times of disaster. This study contributes to the growing social media literature by asking the following questions: what challenges remain and what lessons learned are being institutionalised at the local level of government? A qualitative analysis of 26 after action reports on Hurricane Irma (September 2017) by county, state, and federal governments and a four‐hour focus‐group session revealed dominant and subdominant themes, including: push/pull information; capacity and technical issues; inconsistent messaging; one‐way versus two‐way communication; timing of messages; and data collection. The paper concludes by discussing lessons learned, remaining challenges, evidence of organisational learning, and recommendations for future research.