THE QUALITY AND SAFETY OF HEALTH CARE SERVICES
THE QUALITY AND SAFETY OF HEALTH CARE SERVICES
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DOI：
10.1515/mspe-2019-0017
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发表时间：
2019-06-01
影响因子：
1.5
通讯作者：
Mikolajczyk, Alina
中科院分区：
文献类型：
--
作者：
Nadziakiewicz, Malgorzata;Mikolajczyk, Alina
本文介绍了质量、安全和评估体系作为监督卫生保健机构的重要工具。质量是适合满足复杂要求的产品、过程或服务的属性和特征的总和。在医疗质量难以评估的情况下，通用指标成为有用的工具。制定质量指标需要收集数据并对其进行适当处理。高质量的医疗服务需要不断改进和适应患者的需求。例如，质量指标直接指治疗的效果，并用来衡量所应用的治疗方法的成败。衡量活动的结果只表明所提供服务的质量水平。这些数据有助于分析信息，提高医疗服务的质量和安全。
This article presents the quality, safety and assessment system as the important tools to supervise the health care organization. Quality is the sum of the properties and characteristics of a product, process or service that is appropriate to meet the complex requirements. In the case of health care is difficult to valuate quality, the universal indicators become useful tool. The development of quality indicators requires collecting of data and their proper processing. The high quality of medical services requires continuous improvement and adaptation to patients' needs. The quality indicators, for example, refer directly to the effects of therapy and are used to measure the success or failure of the applied therapeutic methods. Measuring the results of activities indicates only the level of quality of the services provided. The data helps to analyze information and improve the quality and safety of health care services.