Coping with Crisis Across the Lifespan: The Role of a Telephone Hotline
Coping with Crisis Across the Lifespan: The Role of a Telephone Hotline
复制标题
DOI：
10.1007/s10826-007-9180-z
复制
发表时间：
2008-10-01
影响因子：
2.1
通讯作者：
Thompson, Ronald W.
中科院分区：
文献类型：
--
作者：
Ingram, Stephanie;Ringle, Jay L.;Thompson, Ronald W.
我们描述了超过300，000个危机电话，在5年的时间内，一个大型的国家热线。来电者包括10岁至89岁的男性和女性。总体而言，略占多数的来电者是第一次来电者（52%），大多数（73%）寻求与育儿，青少年问题和心理健康有关的问题的援助。在整个生命周期中，处理孤独的问题随着年龄的增长而增加，而与抑郁相关的电话则减少。此外，女性比男性更有可能拨打热线电话，比例超过2比1。调查结果提供了初步的支持危机呼叫中心的功效，利用灵活的，但定义明确的解决问题的方法，以帮助那些所有年龄段的电话与广泛的问题。
We describe over 300,000 crisis calls made to a large national hotline over a 5-year period. Callers consisted of males and females between the ages of 10 and 89. Overall, a slight majority of callers were first time callers (52%) and most (73%) sought assistance with issues related to parenting, youth concerns, and mental health. Across the lifespan, issues dealing with loneliness increased with age whereas depression-related calls decreased. Additionally, females were more likely than their male counterparts to call the hotline by over a 2- to 1-margin. Findings lend preliminary support to the efficacy of crisis call centers to utilize a flexible, yet well-defined problem-solving approach to assist those of all ages calling with the wide range of problems.