Identifying and Dealing with Complexties in New Product and Process Development Projects
Identifying and Dealing with Complexties in New Product and Process Development Projects
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识别和处理新产品和工艺开发项目中的复杂性
DOI：
10.1016/j.sbspro.2014.03.078
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发表时间：
2014
期刊：
影响因子：
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通讯作者：
Pedro P. Silva
中科院分区：
文献类型：
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作者：
Bassam A. Hussein;Giedre Pigagaite;Pedro P. Silva
本文的目的是研究新产品和过程开发项目中复杂性的来源，以及用于处理这些复杂性的方法。本研究还审查了实施这些方法的重要条件。通过对两类项目的10位高级项目经理进行半结构化访谈来收集信息；新产品开发项目和内部流程改进项目。研究表明，在产品开发项目中，复杂性的主要来源是任务之间的相互依赖性和项目的新颖性。在过程改进项目中，复杂性的主要来源是最终用户的多样性和多重性以及不确定性。结果进一步表明，解决过程改进项目中的复杂性是通过健全的前端计划和涉众的全面参与来完成的。在产品开发项目中，复杂性是通过技术手段通过减少任务之间的数量和相互依赖性来解决的。解决复杂性的条件包括对项目的整体理解、项目的范围和目标、了解客户及其需求、拥有正式的项目管理方法、对项目团队的优势和劣势有扎实的了解。理解技术方面和组织方面之间的关系。转换领导风格和熟练的项目经理。
The purpose of this paper is to examine the sources of complexities in new product and process development projects and the approaches used to deal with these complexities. The study also examines the important conditions for implementing these approaches. Information was collected through semi-structured interviews with ten senior project managers from two types of projects; new product development projects and internal process improvement projects. The study shows that in product development projects the major sources of complexity are the interdependency between tasks and the novelty of the project. In process improvement projects, the major sources of complexity are the diversity and multiplicity of end-users and uncertainty. Results show further that addressing complexity in process improvement project is accomplished through robust front-end planning and comprehensive involvement of stakeholder. In product development projects, complexity is addressed through technical means by reducing the number and interdependency between tasks. Conditions for addressing complexities, include holistic understanding of the project, its scope and objectives, understanding the client and its need, having formal project management methods, solid understanding of project team strengths and weaknesses. Understanding the correlation between technical aspects and organizational aspects. Switching leadership styles and skilled project manager.