Service as Artifact: Reconsideration of Value Cocreation
Service as Artifact: Reconsideration of Value Cocreation
复制标题
服务作为神器：重新思考价值共创
DOI：
10.1007/978-4-431-56074-6_34
复制
发表时间：
2015
期刊：
影响因子：
--
通讯作者：
N. Nishino
中科院分区：
文献类型：
--
作者：
K. Ueda;T. Takenaka;N. Nishino
一个工件，或者由人类制造的东西，可以通过提供者、消费者和其他工件之间的相互交互来创造价值。此外，人工制品可以根据其目的和环境的信息完整性将其性质改变为产品或服务。本文通过对涌现合成、“ba”理论、共同生产和服务主导逻辑（SDL）等与“共同创造”相关的概念或理论的思考，讨论了价值在社会中是如何共同创造的。此外，从经济或行为价值的角度重新考虑服务的价值。最后，本文讨论了科学和技术通过消费者和生产者之间的相互作用在可持续社会中共同创造价值的新作用。
An artifact, or something made by a human being, can create value through mutual interaction among providers, consumers, and other artifacts. Moreover, an artifact can alter its nature to products or services according to the information completeness of its purpose and environment. This paper presents a discussion of how value is cocreated in a society by considering some relevant concepts or theories for “cocreation” such as emergent synthesis, the theory of “ba,” coproduction, and service-dominant logic (SDL). Additionally, the value of a service is reconsidered from the perspective of economic or behavioral value. Finally, this paper presents discussion of the new role of science and technologies to cocreate value in a sustainable society through mutual interaction among consumers and producers.