Digital ageism: A new kind of discrimination
Digital ageism: A new kind of discrimination
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DOI：
10.1002/hbe2.299
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发表时间：
2021-10-18
影响因子：
10.3
通讯作者：
Herscovici, Arie
中科院分区：
文献类型：
--
作者：
Manor, Shlomit;Herscovici, Arie
许多老年人发现很难驾驭数字领域和使用在线服务。本研究的目的是检查用户体验（UX）专家，谁是受托使网站和在线服务无障碍，在多大程度上意识到老年用户的独特需求，以及他们是否拥有适当的资源和培训。研究数据是通过对用户体验从业者、教师和研究人员的28次半结构化深度访谈收集的。调查结果揭示了年龄歧视的两个方面：个人和组织。在个人层面上，年龄歧视表现为对老年用户在数字空间的独特需求和困难缺乏认识和理解。在组织一级，除其他外，年龄歧视表现为缺乏对老年用户的深入研究，以及缺乏关于老年用户特征的适当培训。结果是数字年龄歧视。
Many older people find it difficult to navigate the digital sphere and to use online services. The aim of the present study was to examine the extent to which user experience (UX) experts, who are entrusted with making websites and online services accessible, are aware of the unique needs of older users and whether they possess the appropriate resources and training. The research data were collected through 28 semi-structured in-depth interviews with UX practitioners, teachers, and researchers. The findings revealed two aspects of ageism: individual and organizational. At the individual level, ageism is expressed in a lack of awareness and understanding of the unique needs and difficulties of older users in the digital space. At the organizational level, ageism is manifested, among other things, in the lack of in-depth research among older users and the lack of appropriate training in characterizing older users. The result is digital ageism.