A service value co-creation process model for energy saving service business using inverters or transformers
A service value co-creation process model for energy saving service business using inverters or transformers
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DOI：
10.1109/icsssm.2017.7996128
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发表时间：
2017-06
期刊：
影响因子：
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通讯作者：
M. Kosaka;Shuang Xu;Takashi Yabutani
中科院分区：
文献类型：
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作者：
M. Kosaka;Shuang Xu;Takashi Yabutani
提出了一种基于服务属性向量的共创服务价值最大化方法，给出了服务价值评估和最大化的数学过程。通过服务属性向量的内积来评估服务价值。将其应用于服务价值共创过程- KIKI模型。为了证明所提出的方法的有效性，一个案例的节能服务业务使用逆变器作为产品服务系统进行了研究。
This research proposes a new methodology of maximizing the co-created service value based on the service attribute vectors, which provides the process to evaluate and maximize the service value mathematically. The service value is evaluated by an inner product of service attribute vectors. It is applied to the service value co-creation process - KIKI model. In order to show the effectiveness of the proposed methodology, a case of energy saving service business using inverters as a product service system is investigated.