The dark side of emotional intelligence: the role of gender and the Dark Triad in emotional manipulation at work
The dark side of emotional intelligence: the role of gender and the Dark Triad in emotional manipulation at work
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情商的阴暗面：性别和黑暗三人格在工作情绪操纵中的作用
DOI：
10.1111/ajpy.12294
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发表时间：
2020
期刊：
影响因子：
--
通讯作者：
Nenagh Kemp
中科院分区：
文献类型：
--
作者：
J. Hyde;R. Grieve;K. Norris;Nenagh Kemp
摘要目的：本研究考察了职场中人们对他人进行恶意和不诚实情感操纵的意愿。该研究还研究了性别、情商和黑暗人格特质在这种破坏性行为中的作用。方法：对来自不同职业的765名员工（581名女性，184名男性）进行了工作场所情绪操纵意愿、情绪智力和黑暗人格的测量。结果：T检验显示，女性参与恶意和虚假情绪操纵的可能性明显低于男性。在双变量相关性中，高水平的情绪智力与不诚实的情绪操纵只在女性中存在关联。在多元回归分析中，情商也是虚假情绪操纵的重要因素，这表明在工作中存在“情商的黑暗面”。在女性中，黑暗三位一体特征和两种形式的情绪操纵之间的相关性（小到中等）是相似的。在男性中，这两种形式的情绪控制与马基雅维利主义最密切相关，其次是自恋，然后是精神病。结论：这项研究首次证明了良好的情商技能可以促进不良的工作场所行为。为了实现目标而不懈努力的男性，以及具有广泛欺骗倾向的女性，更容易操控情绪。
Abstract Objective: This study investigated people's willingness to emotionally manipulate others maliciously and disingenuously in the workplace. It also examined the role of gender, emotional intelligence, and the Dark Triad traits in this destructive behaviour. Method: A sample of employees (N = 765; 581 females, 184 males) from varying occupations completed measurements of emotional manipulation willingness in the workplace, emotional intelligence, and the Dark Triad. Results: T‐tests revealed that females were significantly less likely than males to engage in both malicious and disingenuous emotional manipulation. In bivariate correlations, higher levels of emotional intelligence were associated with disingenuous emotional manipulation in females only. Emotional intelligence was also a significant contributor to disingenuous emotional manipulation in multiple regression analysis, indicating the existence of a “dark side to emotional intelligence” at work. In females, the magnitude of correlations (small to moderate) between the Dark Triad traits and both forms of emotional manipulation were similar. In males, both forms of emotional manipulation most strongly correlated with Machiavellianism, followed by narcissism, then psychopathy. Conclusion: This study is the first to demonstrate that good emotional intelligence skills can facilitate undesirable workplace behaviours. Emotional manipulation is elevated in males with a relentless drive to achieve goals, and in females with broader deceptive tendencies.