The Effect of Value Similarity on Trust in the Automation Systems: A Case of Transportation and Medical Care
The Effect of Value Similarity on Trust in the Automation Systems: A Case of Transportation and Medical Care
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DOI：
10.1080/10447318.2021.1876360
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发表时间：
2021-01
期刊：
影响因子：
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通讯作者：
Ryosuke Yokoi;K. Nakayachi
中科院分区：
文献类型：
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作者：
Ryosuke Yokoi;K. Nakayachi
摘要 值得信赖的自动化系统可以有益于交通和医疗保健，从而使此类系统得到更广泛的接受。本研究探讨了信任的决定因素，重点关注显着价值相似性模型，该模型提出感知价值相似性会增加对代理人的信任。我们采用了情景方法，探讨当自动化系统的道德判断与参与者的期望值相似时，自动化系统是否值得信任。实验 1（N = 270）表明，道德价值观相似性会影响对自动驾驶汽车的信任。实验 2（N = 605）旨在将这些发现推广到医学领域，其中当系统和参与者的道德价值观相似时，对医疗系统的信任就会得到提升。此外，在这两个实验中，自动化系统的可信度都低于人类代理。最后，我们讨论研究结果的一些理论和实践意义。
ABSTRACT Trustworthy automation systems can be beneficial in transportation and medical care, thus resulting in broader acceptance of such systems. This study examines the determinants of trust, focusing on the salient value similarity model, which proposed that perceived value similarity increases trust in agents. We have adopted a scenario method and explored whether the automation systems would be trusted when their moral judgments are similar to a participants’ desired values. Experiment 1 (N = 270) showed that moral value similarity affected trust in autonomous cars. Experiment 2 (N = 605) aimed to generalize these findings to the medical domain, wherein trust in a medical system was promoted when the moral values of a system and participant were similar. Moreover, the automation systems were trusted less than human agents in both experiments. Finally, we discuss some theoretical and practical implications of the findings.