Capturing the Context of Use to Inform System Design
Capturing the Context of Use to Inform System Design
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DOI：
10.1518/155534308x377072
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发表时间：
2008-09-01
影响因子：
2
通讯作者：
Roth, Emilie M.
中科院分区：
文献类型：
--
作者：
Evenson, Shelley;Muller, Michael;Roth, Emilie M.
新的系统设计往往侧重于技术提供的机会，而没有仔细分析所涉及的人员和工作的需要。在不同的设计传统中，已经发现了一个强烈的共识，即需要对使用环境进行深入分析，以告知系统设计。使用环境的分析包括识别和描述可能出现的情况范围、它们所施加的需求以及所涉及人员的动机和活动。本文介绍了三个案例，在这些案例中，使用环境分析是成功的系统设计的关键部分。这三个案例研究代表了以工作为中心的设计，来自认知工程和认知系统工程；交互设计，源于工业设计和通信设计；以及源于斯堪的纳维亚劳工运动的参与式设计。这些案例研究突出了不同传统在经验和核心原则方面的共性。他们论证了将使用环境分析作为系统工程过程的一部分的重要性，并举例说明了使用环境分析的各种方法。
New system design often focuses on opportunities afforded by technology without careful analysis of the needs of the people and work involved. A strong consensus has been found across diverse design traditions regarding the need for in-depth analysis of the context of use to inform system design. Analysis of context of use encompasses identifying and characterizing the range of situations that can arise, the demands they impose, and the motivations and activities of the people involved. This paper presents three case studies in which context of use analysis was a key part of successful system design. The three case studies represent work-centered design, emerging from cognitive engineering and cognitive systems engineering; interaction design, emerging from industrial and communication design; and participatory design, emerging from the Scandinavian labor movement. The case studies highlight commonalities in experience and core tenets across traditions. They argue for the importance of incorporating context of use analyses as part of the systems engineering process and illustrate a variety of approaches for context of use analysis.