Smart metering: what potential for householder engagement?
Smart metering: what potential for householder engagement?
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DOI：
10.1080/09613218.2010.492660
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发表时间：
2010-01-01
影响因子：
3.9
通讯作者：
Darby, Sarah
中科院分区：
文献类型：
--
作者：
Darby, Sarah
“智能”计量是一个有弹性的术语，支持实施“智能”计量的理由因环境和地点而异。在一些国家，建立先进计量基础设施的商业案例在一定程度上依赖于改善对客户的消费反馈，并协助向影响较小的能源系统过渡。人们预计，通过改善沟通，急性心肌梗死将导致服务客户的需求和成本降低，但几乎没有证据表明总体需求减少。智能电表可以在多大程度上改善客户参与度的前景？要评估这个问题，必须考虑终端用户的看法和做法以及计量硬件和经济性。利用负担能力理论，对定性研究进行了检验，以了解在使用和不使用智能电表的情况下，家庭如何使用消费反馈。尽管AMI为家庭能源管理和客户-公用事业关系提供了可能性，但几乎没有证据表明它会自动实现能源需求的显著减少。为此，必须坚定地把重点放在总体需求减少(而不是峰值电力需求减少)上，设计便于理解的客户界面，并引导居住者采取适当的行动。需要适当形式的界面、反馈、叙述和支持，才能接触到不同的人群。
The argument for the implementation of 'smart' metering, which is an elastic term, varies according to circumstance and place. In some countries, the business case for establishing an advanced metering infrastructure (AMI) relies in part on improving consumption feedback to customers and assisting in the transition to lower-impact energy systems. There is an expectation that AMI will lead to reductions in both the demand and the cost to serve customers through improved communication, but little evidence exists to show overall demand reduction. To what extent might smart meters improve the prospects for customer engagement? To assess this question, end-user perceptions and practices must be considered along with metering hardware and economics. Using the theory of affordances, qualitative research is examined to understand how householders have used consumption feedback, with and without smart meters. Although AMI offers possibilities for household energy management and customer-utility relations, there is little evidence to suggest it will automatically achieve a significant reduction in energy demand. For that, there has to be a determined focus on overall demand reduction (rather than on peak electricity demand reduction), on designing customer interfaces for ease of understanding, and on guiding occupants towards appropriate action. Appropriate forms of interface, feedback, narrative, and support will be needed to reach diverse populations.