Provider-patient dialogue about internet health information: An exploration of strategies to improve the provider-patient relationship
Provider-patient dialogue about internet health information: An exploration of strategies to improve the provider-patient relationship
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DOI：
10.1016/j.pec.2007.01.009
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发表时间：
2007-06-01
影响因子：
3.5
通讯作者：
Sanford, Amy Aldridge
中科院分区：
文献类型：
--
作者：
Bylund, Carma L.;Gueguen, Jennifer A.;Sanford, Amy Aldridge
目的：本研究调查了患者与其提供者谈论互联网健康信息的经历。方法：从互联网健康留言板招募的770名参与者完成了一项在线调查，问题集中在最近与提供者关于网络健康信息的互动中。结果：保全患者介绍策略与提供者验证患者的努力有关。提供者对患者努力的确认与较高的患者满意度、认证性和较少的担忧有关，而提供者对信息的不同意与较低的评级有关。提供者对信息的重视与患者满意度的提高有关。结论：了解提供者与患者之间关于网络健康信息的讨论的发生及其与患者满意度、认同感和减少关注的关系对于提供者和医学教育工作者非常重要，他们试图更好地理解并改善提供者与患者之间的沟通。实践启示：向患者表明信息正在得到认真考虑，并验证患者在研究信息方面所做的努力可能会缓解一些不同意的负面影响。(C)2007爱思唯尔爱尔兰有限公司。保留所有权利。
Objective: This study examined patients' experiences talking to their providers about internet health information.Methods: Participants (n = 770) recruited from internet health message boards completed an online survey, including questions focusing on a recent interaction with a provider about internet health information.Results: Face-saving patient introduction strategies were associated with providers validating patients' efforts. Providers' validation of patients' efforts was associated with higher patient ratings of satisfaction, validation, and reduced concern, while providers' disagreement with the information was associated with lower ratings. The provider taking the information seriously was associated with higher patient satisfaction.Conclusion: An understanding of the occurrence of provider-patient talk about internet health information and its relationship to patient satisfaction, validation, and reduced concern is important for providers and medical educators who seek to better understand, and thus improve, provider-patient communication.Practice implications: Showing the patient that the information is being seriously considered and validating the patients' efforts in researching the information may ameliorate some of the negative effects of disagreement. (c) 2007 Elsevier Ireland Ltd. All rights reserved.