Tourist Behaviour
Tourist Behaviour
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游客行为
DOI：
10.4337/9781786438577
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发表时间：
2019
期刊：
影响因子：
--
通讯作者：
H. Oktadiana
中科院分区：
文献类型：
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作者：
H. Oktadiana
本章探讨游客在住宿业的行为和经验，特别是豪华住宿。审查和分析了从TripAdvisor.com获得的客人评论，以调查游客在入住豪华酒店时的需求。该研究选择了2018年旅行者之选获奖者中的五家豪华住宿酒店。它们位于马尔代夫、马拉喀什-摩洛哥、库斯科-秘鲁、乌布、巴厘岛-印度尼西亚和巴黎-法国。此外，还分析了三位著名奢侈品旅游博主的评论。研究结果表明，酒店客人在不同类型住宿中的体验维度一般与员工/人员、服务、酒店及其设施、氛围、酒店客房和客房内设施、食物、设计和性价比有关。然而，豪华酒店的客人非常关心个性化的服务和体验，这些服务和体验可以为他们的自尊和快乐带来上级满足感。他们也倾向于表现出强烈的情感判断和感受。
This chapter examines tourists' behaviour and experiences in the lodging sector, particularly for luxury accommodation. Guests' comments obtained from TripAdvisor.com were reviewed and analysed to investigate what tourists seek when staying in luxury hotels. Five luxury accommodation properties from the Traveller's Choice 2018 Winners were selected for the study. They are located in Maldives, Marrakech – Morocco, Cusco – Peru, Ubud, Bali – Indonesia, and Paris – France. In addition, reviews from three prominent luxury travel bloggers were analysed. The results show that the dimensionality of hotel guests’ experiences in various types of accommodation is generally related to the staff/the people, the service, the property and its facilities, the ambience, the hotel rooms and in-room facilities, the food, the design, and value for money. The luxury hotel guests, however, are highly concerned about personalised service and experiences that bring superior satisfaction for their self-esteem and pleasure. They also tend to exhibit strong emotional judgements and feelings.