Comparison of mail and telephone in assessing patient experiences in receiving care from medical group practices
Comparison of mail and telephone in assessing patient experiences in receiving care from medical group practices
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DOI：
10.1177/0163278705281074
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发表时间：
2005-12-01
影响因子：
2.9
通讯作者：
Hays, RD
中科院分区：
文献类型：
--
作者：
Hepner, KA;Brown, JA;Hays, RD
CAHPS(R)(前健康计划消费者评估研究)项目G-CAHPS的医疗团体调查侧重于患者从他们的医疗团体实践中接受护理的经历。我们比较了来自四个医生组的880名患者对G-CAHPS调查的邮件和电话回复。患者被随机分配到模式。分析包括六个多项目量表的应答率、缺失数据、内部一致性、可靠性和平均得分的比较。共完成电话537次，邮件完成343次(回复率54%)。不同模式在内部一致性上没有显著差异。此外，在调整了病例组合差异后，仅有一个项目和综合方式在给药方式上存在显著差异。这项研究表明，邮寄和电话收集G-CAHPS调查数据的方式产生了类似的结果。
The medical group survey from the CAHPS (R) ' (formerly Consumer Assessment of Health Plans Study) project, G-CAHPS, focuses on patient experiences in receiving care from their medical group practice. We compared mail and telephone responses to the G-CAHPS survey in a sample of 880 patients from four physician groups. Patients were randomly assigned to mode. Analyses included comparison of response rates, missing data, internal consistency, reliability, of six multi-item scales, and mean scores. A total of 53 7 phone completes and 343 mail completes were obtained (54% response rate). There were no significant differences in internal consistency by mode. In addition, there was only one significant mode difference in item and composite means by mode of administration after adjusting for case-mix differences. This study indicates that mail and telephone modes of data collection for the G-CAHPS survey produce similar results.