Chatbots to Support People With Dementia and Their Caregivers: Systematic Review of Functions and Quality.
Chatbots to Support People With Dementia and Their Caregivers: Systematic Review of Functions and Quality.
复制标题
DOI：
10.2196/25006
复制
发表时间：
2021-06-03
影响因子：
7.4
通讯作者：
Hristidis V
中科院分区：
文献类型：
--
作者：
Ruggiano N;Brown EL;Roberts L;Framil Suarez CV;Luo Y;Hao Z;Hristidis V
在过去十年中，越来越多地使用信息技术来教育和支持痴呆症患者及其家庭护理人员。与此同时，聊天机器人技术越来越受公众欢迎，并被认为对医疗保健服务有好处。然而，人们对聊天机器人技术如何使痴呆症患者及其护理人员受益知之甚少。这项研究旨在确定目前商业上可用的聊天机器人的类型，这些聊天机器人是为痴呆症患者及其护理人员设计的，并评估它们在功能和内容方面的质量。聊天机器人是通过对Google Play Store、Apple App Store、Alexa Skills和互联网的系统搜索确定的。一个基于证据的评估工具被用来评估所识别的应用程序的功能和内容。该评估是通过4名独立审查员之间的评价者间协议进行的。在确定的505个初始聊天机器人中，有6个被纳入了审查。评估的聊天机器人在内容和范围方面差异很大。虽然聊天机器人通常被认为易于使用，但在其性能和对话的编程内容方面存在一些限制。虽然聊天机器人技术已经很成熟并被公众广泛使用，但它们对痴呆症患者及其护理人员的发展仍处于起步阶段。鉴于聊天机器人在其他医疗保健环境和其他应用中的成功使用，有机会将这项技术整合到痴呆症护理中。然而，需要更多经过最终用户评估的基于证据的聊天机器人来评估其充分教育和支持这些人群的潜力。
Over the past decade, there has been an increase in the use of information technologies to educate and support people with dementia and their family caregivers. At the same time, chatbot technologies have become increasingly popular for use by the public and have been identified as having benefits for health care delivery. However, little is known about how chatbot technologies may benefit people with dementia and their caregivers. This study aims to identify the types of current commercially available chatbots that are designed for use by people with dementia and their caregivers and to assess their quality in terms of features and content. Chatbots were identified through a systematic search on Google Play Store, Apple App Store, Alexa Skills, and the internet. An evidence-based assessment tool was used to evaluate the features and content of the identified apps. The assessment was conducted through interrater agreement among 4 separate reviewers. Of the 505 initial chatbots identified, 6 were included in the review. The chatbots assessed varied significantly in terms of content and scope. Although the chatbots were generally found to be easy to use, some limitations were noted regarding their performance and programmed content for dialog. Although chatbot technologies are well established and commonly used by the public, their development for people with dementia and their caregivers is in its infancy. Given the successful use of chatbots in other health care settings and for other applications, there are opportunities to integrate this technology into dementia care. However, more evidence-based chatbots that have undergone end user evaluation are needed to evaluate their potential to adequately educate and support these populations.