Patient's Perception of Quality Patient-Provider Communication
Patient's Perception of Quality Patient-Provider Communication
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DOI：
10.1097/nor.0b013e3182558cdb
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发表时间：
2012-05-01
影响因子：
0.7
通讯作者：
Reed, Deborah B.
中科院分区：
文献类型：
--
作者：
Salt, Elizabeth;Rowles, Graham D.;Reed, Deborah B.
目的：建立患者对优质患者与医疗保健提供者沟通的看法模型。方法/样本：15 名类风湿性关节炎患者参与了深入的录音访谈。转录验证后，使用持续的比较分析来分析访谈，以确定主要主题并建立患者对优质患者与医疗保健提供者沟通的感知模型。调查结果：参与者描述了优质患者与医疗保健提供者沟通的多方面、动态过程，涉及适当时间和 4 个关键沟通交流之间的相互关系：患者在解释症状时诚实、患者提出问题和提供意见、医疗保健提供者提出问题和提供意见以及医疗保健提供者传播信息。结论：通过了解患者与医疗保健提供者的沟通从该模型的角度来看，医疗保健提供者可以调整与类风湿关节炎患者的互动，以纳入患者认为可以建立有效沟通的交流维度。
PURPOSE: To develop a model of patients' perception of quality patient-healthcare provider communication.METHODS/SAMPLE: Fifteen patients with rheumatoid arthritis participated in in-depth, audiorecorded interviews. Following transcription verification, interviews were analyzed using constant comparative analysis to identify primary themes and develop a model of patients' perception of quality patient-healthcare provider communication.FINDINGS: The participants described a multifaceted, dynamic process of quality patient-healthcare provider communication involving the interrelationship between appropriate time and 4 key communication exchanges: patient honesty when explaining symptoms, patients asking questions and offering opinions, healthcare providers asking questions and offering opinions, and healthcare providers disseminating information.CONCLUSION: By understanding patient-healthcare provider communication from the patient perspective within the rubric of this model, healthcare providers can adapt interactions with patients with rheumatoid arthritis to incorporate dimensions of the exchange that their patients feel create effective communication.