Pseudo-drunk-patron evaluation of bar-staff compliance with western Australian liquor law
Pseudo-drunk-patron evaluation of bar-staff compliance with western Australian liquor law
复制标题
DOI：
10.1111/j.1467-842x.1996.tb01031.x
复制
发表时间：
1996-06-01
影响因子：
3.5
通讯作者：
Beel, A
中科院分区：
文献类型：
--
作者：
Rydon, P;Stockwell, T;Beel, A
酒吧工作人员遵守西澳大利亚州酒类法律，禁止服务醉酒顾客进行了评估，通过部署的演员训练，以醉酒的方式行事。该署曾对23间持牌处所（19间酒店及4间夜总会）的服务手法进行调查。在120次访问酒店和夜总会酒吧的过程中，有350多个饮料订单是由成对的假装喝醉的演员下的，他们每次访问最多要三杯饮料。在这些饮料订单中，只有12次假装喝醉的人被酒吧工作人员拒绝服务。所有房地拒绝服务的比率为10%。服务员的部分干预，如提供食物或低酒精。或非酒精饮料，在120次访问中只有4次发生。定性观察和结果从一个单独的研究，检查子样本的服务器谁负责的酒精服务培训进行了讨论。
Compliance of bar staff with the Western Australian liquor law prohibiting service to drunk patrons was assessed through the deployment of actors trained to behave in a drunken manner. The serving practices of 23 licensed premises (19 hotels and four nightclubs) were examined. During 120 visits to hotel and nightclub bars, more than 350 drink orders were placed by pairs of pseudo-drunk actors who ordered up to three drinks each on each visit On placing these drink orders, pseudo-drunks were refused service by bar staff on only 12 occasions. The rate of refusal of service across all premises was 10 per cent of visits. Partial interventions by servers, such as offering food or low-alcohol. or nonalcoholic drinks, occurred in only four instances of the 120 visits. Qualitative observations and results obtained from a separate study examining a sub sample of the servers who trained in responsible service of alcohol are discussed.