Employee Retention and Turnover in Global Software Development: Comparing In-House Offshoring and Offshore Outsourcing
Employee Retention and Turnover in Global Software Development: Comparing In-House Offshoring and Offshore Outsourcing
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全球软件开发中的员工保留率和流动率：内部离岸外包和离岸外包的比较
DOI：
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发表时间：
2018
期刊：
影响因子：
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通讯作者：
J. Noll
中科院分区：
文献类型：
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作者：
J. Bass;Sarah Beecham;M. Razzak;J. Noll
高员工流动率对软件开发生产力和产品质量有负面影响。此外，离岸外包在留住员工方面有着特别差的名声。有趣的是，内部站点（无论位置如何）不会遭受如此高的员工流动率。我们希望了解影响内部和离岸外包环境中员工保留的因素，以更好地了解员工流动对全球软件开发的潜在影响。我们采用了混合方法的方法，包括两个实证案例研究，涉及62从业者在三个全球性的公司进行内部和离岸外包软件开发的行业。我们收集了从业者对员工保留的因果因素的看法，并进行了跨案例分析，以三角分析我们的发现。从业人员指出，就业政策、工作与生活的平衡、工作场所创新、产品质量、离岸工作时间与在岸工作时间一致、工作时间长以及对健康的不利影响是影响员工留用的因素。内部离岸有更多的家庭友好的就业政策。在外包部门，对客户满意度的关注有时会导致工作模式不那么有吸引力。离岸外包服务提供商可以通过改善工作与生活的平衡和采取有利于家庭的就业政策，提高开发团队成员的保留率。
High staff turnover has a negative impact on software development productivity and product quality. Further, offshore outsourcing has a widely held reputation for particularly poor employee retention. Interestingly, in-house sites (regardless of location) do not suffer such high levels of staff turnover. We want to understand the factors affecting employee retention in-house and offshore outsourced settings, to better understand the potential impact of staff turnover on global software development. We employed a mixed-method approach comprising two empirical case studies in industry involving 62 practitioners at three global companies conducting in-house and offshore outsourced software development. We collected practitioner perceptions of causal factors for employee retention and performed a cross-case analysis to triangulate our findings. Practitioners cited employment policies, work-life balance, workplace innovation, product quality, alignment of offshore work hours with onshore, long working hours and adverse impact on health as factors affecting staff retention. In-house offshore have more family friendly employment policies. In the outsourcing sector, the focus on customer satisfaction sometimes leads to less attractive work patterns. Offshore outsourcing service providers could improve development team member retention by improving work-life balance and adopting family friendly employment policies.
DOI：
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发表时间：
1998
期刊：
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影响因子：
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作者：
B. Glaser
通讯作者：
B. Glaser