Collaborative Communication Networks: An Application in Indonesia
Collaborative Communication Networks: An Application in Indonesia
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DOI：
10.1079/9781780643250.0077
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发表时间：
2015-01-01
期刊：
影响因子：
--
通讯作者：
Kesper, Alexander
中科院分区：
文献类型：
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作者：
Pennington-Gray, Lori;Cahyanto, Ignatius;Kesper, Alexander
本章探讨了协作沟通在危机管理中的作用。它具体概述了五组理论：（一）基于混沌的理论;（二）基于资源的理论;（三）基于关系的理论;（四）基于过程的理论;（五）基于政治的理论。然后，我们从应急管理的角度研究协作，并强调Kapucu（2008）的“协作社区应急管理”模型。此外，传统的协作通信网络也扩大到包括旅游业。有人建议，这一模式的应用应超越传统的利益攸关方框架，以包括更广泛的受众旅游业的行为者。将这些作用扩大到包括旅游业，使应对措施能够覆盖更广泛的弱势群体（如游客）。三个想法是必要的，以创建有效的协作通信网络：1。包括多个利益攸关方群体; 2.确保在灾害的所有阶段进行协作性沟通; 3.建立伙伴关系，导致更有弹性的社区。印度尼西亚的案例研究，这表明两个有形的方案，涉及旅游业的合作通信过程。第一个方案是巴厘旅馆保安和安全无线电广播，旅馆部门可通过该方案使用巴厘警察部队使用的甚高频无线电，以接收有关危机的信息。第二个方案是巴厘岛旅馆协会
This chapter examines the role of collaborative communication in crisis management. It specifically outlines five groups of theories:(i) chaos-based theories;(ii) resource-based theories;(iii) relationship-based theories;(iv) process-based theories; and (v) politics-based theories. Then we examine collaboration from an emergency management perspective and highlight the ‘collaborative community emergency management’model of Kapucu (2008). Moreover, the traditional collaborative communication network is extended to include tourism. It is suggested that application of this model should move beyond the traditional stakeholder framework to include a wider audience of tourism industry players. Extending these roles to include the tourism industry allows for response to reach a broader group of vulnerable populations (eg tourists). Three ideas are necessary to create effective collaborative communication networks:1. include multiple stakeholder groups; 2. ensure that communication is collaborative in all phases of the disaster; and 3. create partnerships that lead to more resilient communities.A case study of Indonesia is presented; this demonstrates two tangible programmes that involve a collaborative communication process in tourism. The first programme is the Bali Hotels Security and Safety Radio (BHSSR), whereby the hotel sector has access to very high frequency radios used by the Bali police force in order to receive information surrounding crises. The second programme is the Bali Hotels Association