The Use of Performance Indicators in the Public Sector
The Use of Performance Indicators in the Public Sector
复制标题
公共部门绩效指标的使用
DOI：
10.2307/2983096
复制
发表时间：
1990
影响因子：
2
通讯作者：
Peter C. Smith
中科院分区：
文献类型：
--
作者：
Peter C. Smith
业绩指标在公共部门已变得无处不在。在本文中，最近的事态发展进行了评估，在私营部门的工作，其中公开报告的活动有一个更长的历史。结果表明，公共部门的问责制要复杂得多。1989年在英国的举措的历史，其次是一个简短的调查分析技术，可用于解释性能指标。本文最后试图追溯所描述的各种举措的目的，并警告它们可能导致的效率低下。
Performance indicators have become ubiquitous in the public sector. In this paper, recent developments are assessed in relation to work in the private sector, where public reporting of activity has a much longer history. It is shown that lines of accountability are far more complex in the public sector. A history of initiatives to 1989 in the UK is followed by a brief survey of the analytic techniques available to interpret performance indicators. The paper ends with an attempt to trace the purposes underlying the various initiatives described and warns of the possible inefficiencies that they might induce.