Patient satisfaction as an indicator of quality care.
Patient satisfaction as an indicator of quality care.
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DOI：
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发表时间：
1988
期刊：
影响因子：
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通讯作者：
P. Cleary;B. McNeil
中科院分区：
文献类型：
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作者：
P. Cleary;B. McNeil
在这次审查的理论和实证工作的病人满意度与护理，最一致的发现是，提供者或组织的特点，导致更多的“个人”护理与更高水平的满意度。一些研究表明，更多的个人护理将导致更好的沟通和更多的病人参与，从而提高护理质量，但这些问题的数据是薄弱和不一致的。需要进一步的研究来衡量医疗保健的具体方面，以及患者报告可以补充其他质量信息来源的方式。此外，建议对住院患者满意度的决定因素以及质量与满意度之间的关系进行更多的研究。
In this review of the theoretical and empirical work on patient satisfaction with care, the most consistent finding is that the characteristics of providers or organizations that result in more "personal" care are associated with higher levels of satisfaction. Some studies suggest that more personal care will result in better communication and more patient involvement, and hence better quality of care, but the data on these issues are weak and inconsistent. Further research is needed to measure specific aspects of medical care and the ways in which patient reports can complement other sources of information about quality. In addition, more research on the determinants of satisfaction and the relationship between quality and satisfaction among hospitalized patients is recommended.