Supporting Email Workflow
Supporting Email Workflow
复制标题
DOI：
--
复制
发表时间：
2001-09
期刊：
影响因子：
--
通讯作者：
Gina Venolia;Laura A. Dabbish;Jonathan J. Cadiz;Anoop Gupta
中科院分区：
文献类型：
--
作者：
Gina Venolia;Laura A. Dabbish;Jonathan J. Cadiz;Anoop Gupta
随着越来越多的人在家里或工作中使用电子邮件，越来越多的人开始体验到丹宁大约20年前首次写电子邮件的痛苦[3]。在这篇文章中，我们提供了来自我们公司的一项实地研究的数据，以补充现有的关于人们如何使用电子邮件的研究。然后，我们使用这些数据和之前的文献来勾勒出我们认为人们使用电子邮件的五项主要活动的框架。特别是，我们将重点放在两个我们认为研究不足的活动上：关注它们到达的消息流，以及对新消息体进行“分类”。此外，我们还概述了改善电子邮件体验的潜在设计方向，重点介绍了将邮件及其回复分组为线索的电子邮件客户端。我们给出了这样一个界面的原型，以及原型的实验室研究结果。
As more people use e-mail at home or on the job, more people have come to experience the pain of e-mail that Denning first wrote about 20 years ago [3]. In this paper, we present data from a field study in our own company to add to the existing body of research about how people use e-mail. We then use these data and prior literature to outline a framework of the five main activities that we believe people use e-mail for. In particular, we focus on two activities that we believe have been under-studied: attending to the flow of messages they arrive, and doing “triage” on a body of new messages. In addition, we outline potential design directions for improving the e-mail experience, with a focus on e-mail clients that group messages and their replies together into threads. We present a prototype of such an interface as well as results from a lab study of the prototype.