The Impact of Emotional Labor and Value Dissonance on Burnout Among Police Officers
The Impact of Emotional Labor and Value Dissonance on Burnout Among Police Officers
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DOI：
10.1177/1098611110373997
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发表时间：
2010-09-01
期刊：
影响因子：
3.1
通讯作者：
Gecas, Viktor
中科院分区：
文献类型：
--
作者：
Schaible, Lonnie M.;Gecas, Viktor
警察的职业倦怠是一个有据可查的现象，警察的职业倦怠率明显高于其他职业。考虑到警察在履行职责过程中面临的固有危险和挑战，这并不奇怪。然而，警察也受到许多可能导致倦怠的制度和文化力量的影响。本研究探讨了各种方式的自我过程，社会和制度警务价值观，并要求对警察的情感表现互动产生倦怠。使用从太平洋西北部警察调查中收集的数据（N = 109），我们评估了三个主要假设：（a）对人员的情绪管理要求越高，他们的倦怠程度就越高;（B）人员本身的价值观与各参照群体的价值观之间的不协调程度越高，他们的倦怠程度就越高;及（c）综合而言，价值观失调和情绪劳动会产生更高水平的倦怠比任何一个单独产生。结果提供了混合支持这些假设表明，价值失调只表现出独立的影响，植根于人格解体的倦怠，而情绪失调的影响不同，这取决于所考虑的倦怠类型。理论，研究和实践的影响进行了讨论。
Burnout among police officers is a well-documented phenomenon, with police exhibiting significantly rates significantly higher than other occupations. This is not surprising considering the inherent dangers and challenges police face in the course of their duties. However, police are also subject to a host of institutional and cultural forces that are likely to contribute to burnout. This study examines the variety of ways self-processes, societal and institutional policing values, and demands for emotional presentation on police officers interact to produce burnout. Using data collected from a survey of police officers in the Pacific Northwest (N = 109), we assess three primary hypotheses: (a) The greater the emotional management required of officers, the greater will be their levels of burnout, (b) The greater the dissonance between officer's own values and those of various reference groups, the greater will be their levels of burnout, and (c) In combination, value dissonance and emotional labor should produce higher levels of burnout than either would independently produce. Results provide mixed support for these hypotheses suggesting that value dissonance only exhibits independent effects on burnout rooted in depersonalization, whereas effects of emotional dissonance vary depending on the type of burnout under consideration. Implications for theory, research, and practice are discussed.