Caring for nothing: work organization and unwaged labour in social services
Caring for nothing: work organization and unwaged labour in social services
复制标题
DOI：
10.1177/09500172004042770
复制
发表时间：
2004-06-01
影响因子：
3.7
通讯作者：
Baines, D
中科院分区：
文献类型：
--
作者：
Baines, D
无薪工作是加拿大亲市场、非市场公共和非营利性社会服务中的一种普遍做法。在基于业绩的公共管理模式下，新的工作组织形式使社会服务工作标准化，并扩大了志愿人员的使用，包括有偿雇员的志愿劳动。工作的日益多样化使无工资的志愿人员更容易承担工作，也使管理人员更容易监督工作，新的发展包括管理层的期望值提高，以及工作人员愿意在本机构或其他机构从事志愿工作。这篇文章认为，无薪的社会服务劳动力沿着一个连续体运作，一端是“强迫”，另一端是“胁迫”。由于工人的身份和知识基础与利他主义和关怀的概念联系在一起，而且他们的继续就业往往受到隐性威胁，大多数工人并不拒绝无薪工作。相反，他们认为这种和其他形式的无薪工作是对日益疏远的社会的抵制，也是满足客户、亲戚和朋友需求的一种方式。
Unwaged work is a widespread practice in the pro-market, non-market public and non-profit social services in Canada. Under performance-based models of public management new forms of work organization have standardized social services work and expanded the use of volunteers, including the volunteer labour of paid employees. Increasingly routinized work makes it easier for unwaged volunteers to assume work, and for managers to supervise it. New developments include heightened expectations from management and a willingness of workers to perform volunteer work in their own or other agencies. The article suggests that the unwaged social services workforce operates along a continuum with 'compulsion' at one end and 'coercion' on the other. As workers' identities and knowledge base are tied to notions of altruism and caring, and there are often implicit threats to their continued employment, most workers are not refusing unwaged work. Rather they see this and other forms of unpaid work as resistance against an increasingly alienating society, as well as a way to meet the needs of clients, relatives and friends.