The impact of Total Quality Management on organizational performance
The impact of Total Quality Management on organizational performance
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全面质量管理对组织绩效的影响
DOI：
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发表时间：
2015
期刊：
影响因子：
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通讯作者：
A. A. Aziz
中科院分区：
文献类型：
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作者：
Norah Dhafer Al;Sabah Sa'ad Alshehri;A. A. Aziz
这项研究旨在调查全面质量管理(TQM)实践和战略对组织绩效的影响。全面质量管理被定义为一种战略，其主要目的是建立和交付高质量的产品和服务，覆盖所有客户的需求，并实现高水平的客户满意度。本文讨论了全面质量管理在巴基斯坦的实施情况，并探讨了有效实施与组织绩效之间的关系。在巴基斯坦，全面质量管理的实施方法分为三类，即：质量控制、质量保证和持续改进。研究结果表明，全面质量管理具有两种组织绩效，一种是全面质量管理实践对组织绩效产生影响，另一种是全面质量管理阻碍组织实现其目标，从而对组织绩效产生负面影响。关键词：全面质量管理，组织绩效，高质量产品和服务，顾客满意度。
This study came to investigate the impact of Total Quality management (TQM) practices and strategies on organisational performance. TQM is defined as a strategy that essentially aimed to establish and deliver high quality products and services that cover all customers' demands and achieve a high level of customer satisfaction. This paper discusses the implementation of total quality management in Pakistan and explores the relationship between the effective implementation and organisational performance. TQM in Pakistan was implemented in three categories of implementation methods which are; quality control, quality assurance and continuous improvement. The findings indicate that TQM has two organisational performances, either is TQM practices effect the organisational performance, or it hinders organisations to achieve their goals in which this will negatively affect the organizational performance. Keywords : Total Quality management, organisational performance, high quality products and services, customer satisfaction.