An intelligent hybrid system for customer requirements analysis and product attribute targets determination
An intelligent hybrid system for customer requirements analysis and product attribute targets determination
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DOI：
10.1080/002075498193912
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发表时间：
1998
影响因子：
9.2
通讯作者：
R. Fung;K. Popplewell;Jinxing Xie
中科院分区：
文献类型：
--
作者：
R. Fung;K. Popplewell;Jinxing Xie
使质量计划与客户的价值观念保持同步是提高组织竞争优势的关键管理策略之一。因此，如果能够有效地捕捉客户真实的、主要的属性（需求），系统地分析并适时转化为合适的产品属性（特征），将具有明显的优势。本文提出了一种分析客户属性并将其投射到相关设计、工程和产品属性中的新方法，以促进决策并指导下游制造计划和控制活动。所提出的混合系统结合了质量功能部署、层次分析法和模糊集理论的原理，以解决客户需求管理中遇到的复杂且通常不精确的问题领域。它提供了一种分析和智能工具，用于解码、优先级排序和优化...
Aligning its quality initiatives in synchronization with the customer's perception of values is one of the key management strategies for improving the competitive edge of an organization. Therefore, it will be a distinct advantage if one can succeed in effectively capturing the genuine and major customer attributes (requirements), systematically analysing and duly transforming them into the appropriate product attributes (features). This paper puts forward a novel approach for analysing customer attributes and projecting them into the relevant design, engineering and product attributes in order to facilitate decision-making and to guide downstream manufacturing planning and control activities. The proposed hybrid system incorporates the principles of quality function deployment, analytic hierarchy process and fuzzy set theory to tackle the complex and often imprecise problem domain encountered in customer requirement management. It offers an analytical and intelligent tool for decoding, prioritizing and i...