Knowledge management in secondary care: a case study
Knowledge management in secondary care: a case study
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二级护理中的知识管理：案例研究
DOI：
10.1002/kpm.347
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发表时间：
2010
影响因子：
3.7
通讯作者：
T. Desombre
中科院分区：
文献类型：
--
作者：
Krystin Zigan;F. Macfarlane;T. Desombre
本研究旨在分析一所大学医院的知识管理活动，并探讨情境因素对这些活动的影响。在这项研究中，选择了一个案例研究的方法，包括22个半结构化的采访，从不同的组织层次的管理人员和一线员工。调查结果描述了如何在最高管理层，知识管理活动被忽视，而在部门一级，这些活动是有目的地进行。这表明，知识管理活动可以有效地实施在部门层面上没有支持和战略目标的最高管理层的医院。研究结果进一步表明，有效利用社会资本等其他无形资源等因素对知识管理活动的有效性有很大贡献。由于研究的定性性质，样本量和解释的主观性，本文显示了一些局限性。本文提出，知识管理活动可以在组织中实施，当有正确的态度，支持其实施的工作人员。本文增强了对知识管理在医疗机构中的意义的理解。本文进一步提供了深入了解影响知识管理举措的成功的背景因素。版权所有© 2010约翰威利父子有限公司.
The purpose of this research is to analyse the knowledge management activities of a university hospital and to examine what impact contextual factors have on these activities. For this research, a case study approach was chosen, encompassing 22 semi-structured interviews with managers and front-line staff from different organisational levels. The findings describe how at the top management level, knowledge management activities were neglected while at departmental level, such activities were purposefully undertaken. This suggests that knowledge management activities can be effectively implemented at departmental level without having the support and strategic objective of the top management of the hospital. The findings further show that factors, such as the effective utilisation of other intangible resources, such as social capital, highly contribute to the effectiveness of knowledge management activities. The paper shows some limitations due to the qualitative nature of the research with regard to sample size and the subjectivity of the interpretations. The paper proposes that knowledge management activities can be implemented in organisations, when having the right attitude of staff who support its implementation. The paper enhances the understanding of the meaning of knowledge management in the context of healthcare organisations. The paper further provides insights into contextual factors that influence the success of knowledge management initiatives. Copyright © 2010 John Wiley & Sons, Ltd.
作为知识管理计划规定因素的组织特征
DOI：
--
发表时间：
2008
期刊：
Journal of Knowledge Management 12-1
影响因子：
--
作者：
Remy Magnier-Watanabe;Dai Senoo
通讯作者：
Dai Senoo