Measuring the Impact of Information Technology on Value and Productivity Using a Process-Based Approach: The Case for RFID Technologies
Measuring the Impact of Information Technology on Value and Productivity Using a Process-Based Approach: The Case for RFID Technologies
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DOI：
10.2139/ssrn.478582
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发表时间：
2003-12
期刊：
影响因子：
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通讯作者：
B. Subirana;Chad C. Eckes;George Herman;S. Sarma;M. Barrett
中科院分区：
文献类型：
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作者：
B. Subirana;Chad C. Eckes;George Herman;S. Sarma;M. Barrett
已经有很多关于信息技术（IT）投资和生产力之间关系的研究。大部分工作都是基于公司层面的指标，如IT总投资。我们认为这是第一次尝试创建一个系统的方法来评估IT对业务流程性能指标的影响。我们的方法建立在MIT过程手册之上，作为指导分析和获取结果知识以供将来使用的基础。我们将介绍如何使用这种方法来分析特定的IT技术，即RFID（射频识别设备）对消费品公司绩效指标的影响的初步结果。我们感兴趣的是IT如何影响性能指标，如生产力、成本和价值。我们相信我们的方法可以帮助CPG公司优先考虑他们的投资。我们展示了MIT过程手册的专业化特征如何结合性能度量来帮助评估RFID中的此类投资的结果。
There has been a lot of research addressing the relationship between Information Technology (IT) investments and productivity. Most of the work has been based on firm-level metrics such as total IT investment. We present what we believe is one of the first attempts to create a systematic methodology to assess the impact of IT in business process performance metrics. Our approach builds on the MIT Process Handbook as a basis to both guide the analysis and capture the resulting knowledge for future use. We will present preliminary results on how to use such methodology to analyze the impact of a given IT technology, namely RFID (radio frequency identification devices), in performance metrics of a consumer packaged goods company. We are interested in looking at how IT may impact performance metrics such as productivity, cost and value. We believe our methodology can help CPG companies prioritize their investments. We show results on how the specialization features of the MIT Process Handbook can incorporate performance metrics to help assess such investments in RFID.