The nature and culture of social work with children and families in long-term casework: Findings from a qualitative longitudinal study
The nature and culture of social work with children and families in long-term casework: Findings from a qualitative longitudinal study
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DOI：
10.1111/cfs.12746
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发表时间：
2020-02-13
影响因子：
1.7
通讯作者：
Plumridge, Gillian
中科院分区：
文献类型：
--
作者：
Ferguson, Harry;Warwick, Lisa;Plumridge, Gillian
英国的社会工作专注于社会工作者由于与服务用户相处的时间有限而无法做的事情。然而，很少有研究探讨社会工作者实际上做了什么，尤其是在长期关系中。本文借鉴了民族志研究的两个社会工作部门在英国，花了15个月的观察实践和组织生活。我们的研究结果表明，社会工作的一些时间有大量的参与与一些服务用户和占主导地位的观点，关系为基础的做法很少实现是需要一些修改。然而，在一个研究地点的家庭得到了更实质性的，可靠的整体服务，由于家庭支持工作人员的额外投入，并有一个稳定的劳动力谁拥有自己的办公桌，并在小团队办公室与管理人员共处一室。这为社会工作者和服务使用者创造了一种比第二个地点（一个大型开放式“办公桌轮用”办公室）更支持、更反思的文化。借鉴关系，系统和复杂性理论，本文展示了社会工作者做什么和实践文化的性质是如何形成的可用服务，办公室设计，和咨询师，管理者和服务用户的经验之间的相互作用。
Social work in the United Kingdom is preoccupied with what social workers cannot do due to having limited time to spend with service users. Yet remarkably little research has examined what social workers actually do, especially in long-term relationships. This paper draws from an ethnographic study of two social work departments in England that spent 15 months observing practice and organizational life. Our findings show that social work some of the time has a significant amount of involvement with some service users and the dominant view that relationship-based practice is rarely achieved is in need of some revision. However, families at one research site received a much more substantial, reliable overall service due to the additional input of family support workers and having a stable workforce who had their own desks and were co-located with managers in small team offices. This generated a much more supportive, reflective culture for social workers and service users than at the second site, a large open plan "hot-desking" office. Drawing on relational, systemic, and complexity theories, the paper shows how the nature of what social workers do and culture of practice are shaped by the interaction between available services, office designs, and practitioners', managers', and service users' experiences of relating together.