Benefits of co-design in service design projects
Benefits of co-design in service design projects
复制标题
服务设计项目中协同设计的好处
DOI：
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发表时间：
2011
期刊：
影响因子：
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通讯作者：
N. D. Koning
中科院分区：
文献类型：
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作者：
M. Steen;M. Manschot;N. D. Koning
在许多服务设计项目中，协同设计被视为成功的关键，并且协同设计带来了一系列好处。在本文中，我们概述了服务设计项目中协同设计的好处，以帮助相关人员更准确、更现实地阐明目标好处。基于文献综述和对三个服务设计项目的讨论，我们确定了三种类型的好处：对于服务设计项目；对于服务的客户或用户；以及所涉及的组织。这些好处与改进创意流程、服务、项目管理或长期效果有关。我们建议参与协同设计的人员首先确定服务设计项目的目标，然后根据这些目标调整他们的协同设计活动和相关利益。本文最后简要讨论了需要制定方法来监测和评估预期收益是否确实实现，以及需要评估和考虑协同设计的成本和风险。
In many service design projects, co-design is seen as critical to success and a range of benefits are attributed to co-design. In this paper, we present an overview of benefits of co-design in service design projects, in order to help the people involved to articulate more precisely and realistically which benefits to aim for. Based on a literature review and a discussion of three service design projects, we identified three types of benefits: for the service design project; for the service’s customers or users; and for the organization(s) involved. These benefits are related to improving the creative process, the service, project management, or longer-term effects. We propose that the people involved in co-design first identify the goals of the service design project and then align their co-design activities, and the associated benefits, to these goals. The paper closes with a brief discussion on the need for developing ways to monitor and evaluate whether the intended benefits are indeed realized, and the need to assess and take into account the costs and risks of co-design.