Human factors of complex sociotechnical systems
Human factors of complex sociotechnical systems
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DOI：
10.1016/j.apergo.2006.04.011
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发表时间：
2006-07-01
影响因子：
3.2
通讯作者：
Carayon, Pascale
中科院分区：
文献类型：
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作者：
Carayon, Pascale
越来越多的产品和服务来自于跨越组织、地理、文化和时间界限的人们之间的互动。这对人的因素和人体工程学（HFE）有重大影响，特别是，挑战系统设计的限制，并扩大了我们需要考虑的系统元素和尺寸的范围。社会技术系统的设计涉及跨多个边界的工作，需要更好地整合HFE的各个子学科或组件，以及增加与其他学科的合作，这些学科提供有关应用领域的专业知识或可以丰富系统设计的概念方面的专业知识。此外，“客户”对产品/服务的“共同生产”做出了重大贡献，以及它们的质量/安全性。社会技术系统的设计与系统中的工人和客户的合作，需要越来越多的关注，不仅系统的设计和实施，而且不断适应和改进的系统与Customers.This协作本文借鉴了在医疗保健和病人的安全和计算机安全领域的人为因素的研究。(c)2006爱思唯尔有限公司保留所有权利。
Increasingly products and services result from interactions among people who work across organizational, geographical, cultural and temporal boundaries. This has major implications for human factors and ergonomics (HFE), in particular, challenging the limits of the systems to be designed, and widening the range of system elements and dimensions that we need to consider. The design of sociotechnical systems that involve work across multiple boundaries requires better integration of the various sub-disciplines or components of HFE, as well as increased collaboration with other disciplines that provide either expertise regarding the domain of application or expertise in concepts that can enrich the system design.In addition, 'customers' contribute significantly to the 'co-production' of products/services, as well as to their quality/safety. The design of sociotechnical systems in collaboration with both the workers in the systems and the customers requires increasing attention not only to the design and implementation of systems, but also to the continuous adaptation and improvement of systems in collaboration with customers.This paper draws from research on human factors in the domains of health care and patient safety and of computer security. (c) 2006 Elsevier Ltd. All rights reserved.