Service modularity and architecture - an overview and research agenda
Service modularity and architecture - an overview and research agenda
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DOI：
10.1108/ijopm-03-2017-0191
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发表时间：
2017-01-01
影响因子：
9.9
通讯作者：
Voss, Chris
中科院分区：
文献类型：
--
作者：
Brax, Saara A.;Bask, Anu;Voss, Chris
目的--服务业在日益由服务业驱动的世界经济中非常重要。越来越需要更好地理解设计模块化服务架构的可能性和要求。本文的目的是阐述服务模块化的新兴研究流的根源，提供了一个简明的概述，现有的工作就这个问题，并概述了未来的服务模块化和架构的研究议程。特刊中的文章提供了四组不同的服务模块化和架构的研究。设计/方法/途径-本文建立在文献综述的基础上，映射了当前关于该主题的文献，并开发了服务模块化和架构的未来研究方向。结果-对服务的日益关注引发了对物理产品的适用性和实施的调查需求。聚焦服务环境中的模块化原则和理论，并寻找增强服务的原则/理论。不断扩大的研究流已经探索了经验背景下的服务模块化的各个方面。未来的研究应该集中在服务特定的模块化理论和原则，基于平台和大规模定制的服务商业模式，比较研究设计，客户的观点和服务经验，在模块化服务的背景下的性能，好处和挑战的经验证据，服务的架构创新，多供应商背景下的模块化，和模块化的混合产品相结合的服务和有形的产品模块。独创性/价值-九个领域建议进一步研究服务模块化和架构。介绍性文章还讨论了服务模块化的根源，并提供了当前贡献的概述。
Purpose - Services are highly important in a world economy which has increasingly become service driven. There is a growing need to better understand the possibilities for, and requirements of, designing modular service architectures. The purpose of this paper is to elaborate on the roots of the emerging research stream on service modularity, provide a concise overview of existing work on the subject, and outline an agenda for future research on service modularity and architecture. The articles in the special issue offer four diverse sets of research on service modularity and architecture.Design/methodology/approach - The paper is built on a literature review mapping the current body of literature on the topic and developing future research directions in service modularity and architecture.Findings - The growing focus on services has triggered needs to investigate the suitability and implementation of physical-product-focused modularity principles and theories in service contexts, and to search for principles/theories that enhance services. The expanding research stream has explored various aspects of service modularity in empirical contexts. Future research should focus on service-specific modularity theories and principles, platform-based and mass-customized service business models, comparative research designs, customer perspectives and service experience, performance in context of modular services, empirical evidence of benefits and challenges, architectural innovation in services, modularization in multi-provider contexts, and modularity in hybrid offerings combining service and tangible product modules.Originality/value - Nine areas are recommended for further research on service modularity and architecture. The introductory piece also discusses the roots of service modularity and provides an overview of current contributions.